How to Track Your Order?
Follow the steps below to check the progress of your parcel delivery.
1
Log in to your account and click “Track My Order” at the top of the home page, or click “View Orders” in the dropdown menu under ‘My Account’ to enter the order list.
2
After you are in the order list, find the order you want to check the logistics, and click “Track Order”, or click “View Detail” to go to the order details, and then click “Track Order”.
3
Copy the shipment number and click on the link at the bottom to check the delivery progress on the courier service website.
Courier Service website
You can follow the steps above to check the delivery progress of your parcel, or select the tracking link for the courier company below to check (please make sure you have received the tracking number/logistics order number), or call the courier company to check.
*Please make sure you have your tracking number handy before you click the tracking link.
Courier Name
Tracking Link
Courier Phone Number
eParcel
eParcel Express
eParcel Express
13 POST (13 7678)
8am–6pm, Monday–Friday (except national public holidays).
8am–6pm, Monday–Friday (except national public holidays).
Kinisi
+61(0)385934168
We're available Monday to Friday 9am to 5pm AEST
(except national public holidays).
We're available Monday to Friday 9am to 5pm AEST
(except national public holidays).
CouriersPlease
1300 36 1000
8.00 - 5.30 (Local Time),Monday - Friday(Except Public Holidays)
8.00 - 5.30 (Local Time),Monday - Friday(Except Public Holidays)
Regular Mail
Using Australia Post's regular mail delivery service, this option does not include parcel tracking numbers and fixed ETA times. Time varies greatly, even posting multiple parcels to the same delivery address. In normal circumstances, parcels should be received within 2-15 business days of dispatch
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