Q1. When will you ship out my order?

Most of the items will be sent out in the next business day after we have confirmed your payment.You will be notified via an email with a unique tracking number and delivery details.

Q2. Which couriers do you use?

We use Australia Post eParcel / Regular Mail, Australian Air Express , DHL , UPS and TIG Freight Management. Orders within Victoria, Australia receive Standard Shipping which will be either eParcel or TIG (whichever is more cost effective).

Q3. Where can I track my order?

1. eParcel
If your goods have been dispatched with eParcel, just click on the following link --please make sure you have your tracking number ready. eParcel: www.eparcel.com.au

2.Australian Air Express (AAE)
If your goods have been dispatched with AAE, just click on the following link--please make sure you have your tracking number ready. http://www.aae.com.au/desktopdefault.aspx/tabid-14/

3.Toll Ipec
https://online.toll.com.au/trackandtrace/index.jsp

4. UPS
http://www.ups.com/content/au/en/index.jsx

Q4. Why have I received a different item from what I ordered?

Please contact us with your order number. We will resolve this mistake as soon as possible.

Q5. What should I do if my item arrived with missing parts?

Please contact us with your order number. We will resolve this mistake as soon as possible.

Q6. Are parcels covered by transit insurance?

All delivery shipments are fully insured . If your item is lost in transit, we will replace it at our cost.

Q7. Do you deliver everywhere in Australia?

eParcel and AAE deliver Australia wide including residential, business and PO BOX addresses. However, there are a small number of areas that they are unable to deliver to, such as Norfolk, Christmas Island and Cocos Island.

TIG Freight Management Logistics delivers to all major areas in Australia including residential and business addresses.

Alternatively, you may simply input your postcode in the "Your Postcode" box of each product listing to enquire about deliverable locations. If the postcode is an area that the courier is able to deliver, it will automatically display the postage fee. If "Wrong postcode" is displayed, it means either you have input an invalid postcode or that area is not a deliverable location.

Q8. Do you ship internationally?

Currently we are unable to make shipments to locations beyond Australia. However,we are considering the potential of expanding globally. We will keep you informed via our weekly Newsletter. Subscribe to our Newsletter now.

Q9. Do you provide combine shipping service?

Yes we provide combine shipping for most of our Products.

Products eligible for combined shipping are marked as "Combine Shipping & Save". To take advantage, just add two or more eligible products to your shopping cart.
Please check the “Help”section for terms and conditions.

Q10. Can you ship my item by express post?

Yes we can ship via Express Post for an additional fee. Please select the Express Post option when checking out your order for Express Post Delivery.

Q11. Can I or my own courier pick up my order from your warehouse?

We are unable to offer a pickup because we ensure that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick up service would complicate our logistics process and delay delivery time for all customers.

Q12. What happens if I am not at home when the courier delivers my orders?

If your package is to be delivered by TIG Freight Management Logistics to a residential address, and no one is available to sign for the parcel, our 3rd party courier will check if the item is safe to leave at the door. If the 3rd party courier deemed it not safe to leave at the door then a card with contact information will be left; you can then contact Toll IPEC to arrange for a second delivery.

For smaller items, if no one is available to sign for the parcel, our 3rd party courier will leave the item at the nearest Local Post Office and you would need to pick up the item.

Please contact us if you did not receive the item and we will gladly check the location of the item for you.

Q13. What happens if I do not receive my order by the estimated delivery date?

The estimated delivery date is counted from the day we dispatch your items, we suggest you visit " Where can I track my order?" first, or you can contact us and we will resolve this matter as soon as possible.

Q14. Can you ship my order to my PO BOX address?

We can ship your order to your PO BOX address via eParcel and AAE only. You can find the details in "Shipping info" section of each product page.

Q15. How do I change the shipping address?

To change address in your account, please log into your account and click on "Address Manager", then click on “Edit My Address” (which is beside the “default address”) and fill out the detailed address information as requested. Click the “Save” button to finish.

However, if you want to change address for a specific order, it’s recommended to send us an email with correct shipping address and contact number. And please be informed that we are not able to change shipping address if the item has already been dispatched.

Q16. Why am I unable to receive any discounts when purchasing two or more products that are eligible for combined shipping?

We have 2 exceptions to the combine shipping system:

a) Due to minimum charges set by courier companies, there may be no additional shipping discount for individual items weighing less than 0.5kg.
b) Items shipped via regular mail can only be combined with multiples of the exact same product to receive a combined shipping discount.

Q17. What kind of new delivery choices do you offer now? Any extra charge?

Crazysales now offers a range of advanced delivery choices with Australia Post to make it easier and more convenient for you to receive your purchases with us. Please note that we can only deliver your parcel on the selected day if the payment for your order is confirmed within the day. The options provided are according to the ETA (Estimated Time of Arrival) of your postcode, and unfortunately we are unable to provide over-night delivery.

These choices include:

Q18. Why can’t I choose an AM/PM Delivery Window?

At this stage delivery choice options are not available to all addresses and locations. If the options are available to your shipping address, our system will show the options automatically for you at the checkout process.

Q19. What happens if no one is available to sign for the parcel at we have chosen?

A signature is required upon delivery, and if no one is at the delivery address to receive the parcel, a card will be left advising where the parcel can be collected from your nearest post office.

Or you could reschedule your parcel to a more convenient time. Please be informed that you may need to pay the associated fees. For this service and further information, you may contact Australia post directly by dialing 13 13 18.

Q20. What if I do not receive my parcel(s) on the guaranteed day/date?

Our 3rd party courier will make every effort to deliver your product within the estimated delivery time but the actual delivery times may change due to changes in supply or circumstances beyond our control. We encourage you to visit the "My Account" section on our website to view the delivery status of your product. Please contact us if your item/s are not delivered within 45 days from the date of purchase, any claims of non-delivery outside this time frame will be considered delivered to you.

If unfortunately that's the case and if you require assistance, please let us know and we will be happy to investigate with our 3rd party courier to track down your parcel.

Please Note: The investigation process can take upto 15 working days to resolve. Once our team receives any outcome from our 3rd party courier company we will contact you immediately to provide a resolution.

Q21. If I want to buy many items in one order, can I choose this service for just some of the items?

The delivery choices is for shipping methods (normal eParcel & eParcel Express), and not for the number of items in an order. Multiple items are charged once if the shipping method is the same.

Q22. Can free-shipping items enjoy the new delivery choices?

Yes, you can choose the service during the checkout process.

Q23. Where can I track my parcel if I have chosen the delivery choices?

Just click on the following link – and please make sure you have your tracking number ready. www.eparcel.com.au.

Or you can create an account for My Deliveries with Australia post, where you can enjoy services like track your parcels or reschedule and/ or redirect your parcels. For more details, please visit the following link:

http://auspost.com.au/personal/my-deliveries.html?ilink=track-tool-mydeliveries

Q24. Can I check which shipping I have chosen in My Account?

Yes, you can check your choice by logging into your My Account with CrazySales.com.au under order details page or you can check this information in your account for My Deliveries with Australian Post.

CrazySales.com.au

Q25. What happens if no one collects the article from the Customer Collection Point?

If you have registered for My Deliveries, you will receive up to two email notifications.

1.The first email is generated on receipt of the scan event “Ready for Collection-Customer Collect Outlet” (NT-ER4), indicating the parcel has been received at the CCP and is ready for collection. One email will be sent for each article within a consignment.

2.The second reminder email is automatically sent if the parcel is still waiting collection after 5 working days.

NOTE: There is no charge to the normal Return to Sender process for articles not collected. The article will be returned to sender if it has NOT been collected within 5 working days.

Q26. Why is that when I ordered multiple items from your website, the items arrive at different times?

Due to bulk orders shipping out every day, our courier picks up multiple crates at the same time before it gets sorted in their facility, Items can sometimes be placed on mulitple delivery vans and delivery times can vary. Also, Items that come in multiple packages/boxes can also be delivered at different times. Also, sometimes our items will be delivered directly from our supplier which can also vary in delivery times.

Q27. How to Track & Trace Your Item

• Log in "My Account"
  (To log in, please goes to: https://www.crazysales.com.au/login)
• After logged in, click the "View Orders" from the drop-down manual right under "My Account" on the upper left corner on the page.
• The order ID is shown in the list under column "Order ID".
• Click at the order number, scroll down and check the Tracking Number column.
• Go to tracking site, input tracking number and search.

• eParcel
  Sample of tracking number: 6KA2123456 (10 digits)
  Track & Trace: http://auspost.com.au/track/ Or call 13 13 18.
  Note: The tracking number will take approximately 2-3 business days to be activated on the tracking site.
  
• Toll IPEC
  Sample of tracking number: 8473350012345 (13 digits).
  Track & Trace: http://www.b2ctracking.com.au/ or call 1300 366 684.
  Note: If you are having difficulties dealing with Toll IPEC courier, please contact our service agent TIG on 1300 005 545 for further assistance.
• DHL
  Sample of tracking number: 1627123456 (10 digits)
  Track & Trace: http://www.dhl.com.au/en.html or call 13 14 06.

Q28. How to Check the ETA

• Go to item page;
• Enter your postcode in the field next to "Your Postcode" and click "OK";
• The page automatically refreshes and the ETA for your postcode is shown right under "Shipping Carriers".

Please also note that deliveries with address on some farms, mine sites, islands, Aboriginal sacred sites and other regional or remote locations may not be accessible to our couriers and will not be able to deliver to your door steps. In such cases our courier will contact you for alternate delivery options.